Returns & Exchanges
Due to the perishable nature of our exotic produce, we offer a satisfaction guarantee to ensure you receive your fruit in peak condition. If your order arrives damaged or unsatisfactory, please contact us within 24 hours of delivery for a replacement or store credit.
Inspect Your Delivery
Carefully examine your fruit immediately upon arrival to ensure quality and freshness meet your expectations.
Document the Issue
In the event of damage or spoilage, take clear high-resolution photos of the affected fruit and the shipping packaging.
Contact Support
Email our freshness team within 24 hours at [email protected] with your order number and the photos you captured.
Resolution Process
Our team will review your claim within 48 hours to issue a full refund, store credit, or schedule a fresh replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing